REFUNDS

Refund Policy

Last updated: September 9, 2026

This Refund Policy applies to purchases of ReScenic subscriptions and HD Enhancement (“HDE”) credit packs. ReScenic is operated by ReScenic LLC.

1. 14-Day Refund Window

You may request a refund within 14 days of the transaction date. This 14-day refund window applies to ReScenic subscription payments and one-time HD Enhancement (“HDE”) credit pack purchases.

Monetary refunds are processed by Paddle, our Merchant of Record, in accordance with Paddle’s refund policy and applicable law.

2. Subscription Cancellation

You may cancel a ReScenic subscription at any time. Cancellation takes effect at the end of the current billing period and prevents future renewal charges. Cancellation is separate from a refund request.

Refund requests for subscription payments may be made within 14 days of the transaction date.

3. HDE Credit Pack Purchases

One-time HDE credit pack purchases are covered by the same 14-day refund window. If a credit-pack transaction is refunded, credits associated with that refunded purchase will be removed from the ReScenic account.

4. HDE Quality Guarantee

ReScenic also provides a separate HDE Quality Guarantee for enhancement outputs that materially misrepresent the source property or otherwise fail our quality-review standard.

When the reporting option is available, submit the specific enhancement through ReScenic’s built-in report workflow and briefly describe the issue. ReScenic will review the source crop and associated enhanced output. If the report is approved, one HDE credit may be restored to your account.

Important: The HDE Quality Guarantee provides a ReScenic service-credit remedy and does not limit or replace the 14-day monetary refund policy.

5. Paddle as Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all ReScenic orders and handles payment-related customer service and monetary refunds.

Refund requests may be submitted through the transaction or subscription-management links provided by Paddle or through Paddle’s buyer support service.

6. Contact

If you need help identifying a ReScenic transaction or have a product-related question before requesting a refund, contact support@rescenic.com.